PRIVACY POLICY
The privacy and security of your personal data are a priority for MEAUVIN, which is why, in addition to collecting and managing them with great care, we take specific measures to ensure their security. The following information sets out the main ways in which MEAUVIN processes your personal data when you visit the website www.meauvin.com and use the services offered.
Please also read our "Cookie Policy", the "Terms of Use" of the MEAUVIN website and our "General Conditions of Sale", which contain detailed information on the terms of our services.
GENERAL INFORMATION
Who is the data controller?
MEAUVIN and its owner company is the data controller, i.e. the party that decides why and how your personal data is processed.
You can contact MEAUVIN at any time at the address indicated above or via our Customer Service.
Who is the Data Protection Officer?
MEAUVIN has appointed a Data Protection Officer.
If you wish, for any request relating to the protection of your personal data or to exercise your rights, you can contact the Data Protection Officer (DPO) of MEAUVIN at the address of the Data Controller indicated above or by writing to our Customer Service.
WHAT PERSONAL DATA DO WE COLLECT?
The categories of personal data collected and processed by MEAUVIN when you visit the website www.meauvin.com or make your purchases on it are as follows:
we collect the personal data necessary to complete your purchase on www.meauvin.com, such as your last name and first name, your email address, your delivery address, your billing address, your country, your telephone number and your payment information;
we collect your email address, your last name and first name and your consent when you sign up for our newsletter service;
· we process the personal data you provide when you contact our Customer Service, in order to provide you with the requested assistance;
· with your consent, we collect and use your personal data for our marketing communications;
· to identify you on your customer account, we collect your last name and first name, your email address, your phone number, your country, your password and your email preferences. With your express consent and through the analysis of your personal data, we can process information relating to your interests and preferences regarding our products and services, in order to communicate offers and proposals in line with your tastes;
· we collect information about your visit to www.meauvin.com, such as the pages you view and how you interact with them, and we store this information on our servers.
Please note that MEAUVIN does not process the personal data of minors. By accessing www.meauvin.com and using MEAUVIN services, you declare that you are over 18 years old.
HOW DO WE USE THE PERSONAL DATA COLLECTED?
MEAUVIN collects and processes your personal data for the following purposes: to conclude and execute the purchase contract for the products offered for sale on the website www.meauvin.com. When you purchase a product, we ask you for the personal data necessary to conclude and execute the contract in question, such as payment checks and related anti-fraud checks if you choose to pay by credit/debit card, billing and delivery information for the product and the amount of any return management.
to register on the site and allow you to use the services reserved for registered users. On the site it is possible to enter personal information, necessary to identify you and to perform the services offered to registered users.
to provide you with the services offered on www.meauvin.com. For this purpose, MEAUVIN must collect, for each of the services offered, the personal data necessary to perform the service you are requesting.
· manage requests sent to our Customer Service, which uses the personal data you provide to respond to your requests for information and assistance.
· manage your personal CVs. If you send your personal CV to apply for a position, MEAUVIN undertakes to use the information contained therein only for this purpose. The personal data relating to your application may be communicated to third-party providers of recruitment and job application software. Your personal CV will be kept for a maximum period of 2 years, after which it will be deleted. If you wish, you can of course send us a new updated version.
· carry out analyses and compile statistics. We use the information relating to your use of the website, your browsing habits and your use of the services offered, in order to carry out analyses and compile statistics to improve our offer and our services.
· provide you with marketing communications following the purchase of one of our products. Following the purchase of one of our products on the website, we will send you, to the email address provided to complete the order, commercial communications relating to similar products and services.
· With your express consent, you may use the contact information provided for marketing communications regarding our products and services to keep you informed of the latest news, innovations, exclusive products and our special offers and promotions. Additionally, always with your consent, you may use your contact information for market research and customer satisfaction surveys to improve our services and our relationship with our users.
· Exclusively with your consent, MEAUVIN will personalize your experience on www.meauvin.com by offering you previews and offers in line with your interests and by sharing personalized marketing communications and promotional offers.
· You can stop these communications at any time by clicking on the "Unsubscribe" link at the bottom of each communication, by contacting MEAUVIN through our Customer Service or by writing to the address indicated above. Please note that you may receive other communications after you have made your request as some communications may have already been scheduled and our systems require a period of 24-48 hours to process your request.
· in the context of all the activities indicated above, we will process personal data mainly through automated and electronic tools, meeting high security criteria and in full compliance with current legislation.
MY ACCOUNT
When you create your customer account, MEAUVIN offers you the following services: Registration information: view and edit your personal contact details, your email address and your password.
My orders: enter your order number to see the list of products you have ordered and to obtain information on their shipment.
Address book: keep your delivery addresses safe so you can quickly place your orders.
Wish list: create your ideal wardrobe, the personalized collection of your favorite items. Register up to 50 items of those you want most, to monitor their availability and add them directly to your cart.
With your explicit consent, we can also use the contact information from your marketing communications to offer you our products and services, keep you updated on news, innovations, our special and promotional offers and market research aimed at assessing your level of satisfaction and improving our service offering.
· Only with your express consent, MEAUVIN will be able to personalize, based on your interests, your experience and the content of commercial communications and offers that you receive when you visit www.meauvin.com as a registered user. This activity allows you to more easily search for products and services that match your interests and allows us to improve the offers that we propose to you. This personalization is made possible by analyzing the personal data in our possession, described in the paragraph "What personal data do we collect?". In particular, information about purchases you have made in the past and those relating to the sections of the website that you visit most often or the services that you use most often, allow us to understand which products and services are most interesting for you.
· To ensure that the information in our possession is correct and to allow us to satisfactorily carry out the activities described above, please review the personal information contained in your account and update it if necessary.
LEGAL BASIS FOR PROCESSING We process your personal data only if one of the legal bases provided for by current legislation exists, and, in particular: To conclude and execute a contract to which you are a party. When we process your data on this basis, we take care to use only the minimum information necessary for the execution of the contract. This legitimate basis for the processing of personal data occurs for the following activities: Conclusion and execution of a purchase contract for products offered for sale on www.meauvin.com;
Registration on the website and use of services reserved for registered users;
Execution of the services offered on www.meauvin.com;
Management of your requests by our Customer Service.
The provision of your personal data for these activities is a contractual obligation. You are not required to communicate them, but if you do not, it will not be possible to conclude and execute the contract and your requests.
In compliance with a legal obligation. If a contract for the purchase of products is finalized on www.meauvin.com, your data will be processed to comply with MEAUVIN's legal obligations. You are not required to finalize a contract and communicate your data, but they are necessary to finalize it and will be processed to comply with MEAUVIN's legal obligations mentioned above.
· Processing of unsolicited personal CVs. If you send your personal CV to apply for a position, MEAUVIN may process your data for evaluation purposes without the need for your consent, as required by law. You are not required to share your CV, but if you do not, we will not be able to evaluate your application for a position at MEAUVIN.
· Due to our legitimate interest. Some of your personal data, if you purchase products on www.meauvin.com, will be processed to combat fraud: we have a legitimate interest in preventing and taking legal action against fraudulent activities. For internal administrative purposes, personal data may be processed by other companies in the Group to which MEAUVIN belongs.
· Based on your consent. We will carry out the following processing only with your express consent: Marketing activities and market research;
The analysis of your browsing data and your purchasing habits in order to personalize your experience on the website.
The provision of your personal data for these activities is optional. You are not required to provide your data for these purposes, but if you do not do so, MEAUVIN will not be able to carry out marketing activities or market analysis and research.
WHO PROCESSES YOUR DATA?
Your personal data will be processed by MEAUVIN internal staff, specifically trained for this purpose and in possession of the necessary authorizations. During the processing activities, personal data may be processed by other companies of the Group to which MEAUVIN belongs.
Your personal data may also be transferred to third parties appointed by us to provide our services. These third parties have been carefully selected and offer a guarantee of compliance with data protection regulations. These third parties have been chosen to process the data and carry out their activities according to the instructions of MEAUVIN and under its control.
The third parties in question belong to the following categories: website managers, banking operators, Internet service providers, IT companies, couriers, marketing companies, companies specialized in market analysis and research.
In accordance with the law, your data may be communicated to police, judicial and administrative authorities in the context of investigations and legal actions, the fight against threats to public security, to allow MEAUVIN to establish, exercise or defend a right in court and for other reasons related to the protection of the rights and freedoms of others.
TRANSFER OUTSIDE THE EU Some third parties identified in the paragraph "Who processes your data?" may be established in countries outside the European Union that nevertheless offer a satisfactory level of data protection, as established by specific decisions of the European Commission.
The transfer of your personal data to countries outside the European Union that do not provide a satisfactory level of protection will only occur after the conclusion between MEAUVIN and said third parties of specific agreements containing safeguard clauses and satisfactory guarantees regarding the protection of your personal data, known as "standard contractual clauses", approved by the European Commission, or in the event that it is necessary to transfer the data to conclude and perform a contract between you and MEAUVIN (for the purposes of purchasing products offered on our website, for registration on the website or the use of services on the website) or for the management of your requests.
HOW LONG DO WE KEEP THE DATA?
We keep your personal data for a limited period of time, which varies depending on the type of activity that involves the processing of your personal data. Upon expiry of this period, your data will be permanently deleted or made anonymous in an irreversible way.
Your personal data is stored according to the terms and criteria specified below: Data collected to conclude and execute product purchase contracts on www.meauvin.com: until the administrative and accounting formalities have been completed. Billing data will be stored for 10 years from the date of invoicing.
Payment information: until the payment has been authenticated and the related administrative and accounting formalities have been completed, after the deadline for withdrawal and disputes regarding payments has expired.
Data collected during the use of the services offered on www.meauvin.com: this data is stored until the service is cancelled or the user requests to unsubscribe from the service.
Data related to requests made by users to our Customer Service: the data used to assist you is stored until the request has been processed.
Personal CV: two years from receipt.
· Data used for marketing activities: this data is retained until the user requests deletion from the service or 5 years after the last interaction of any kind with a customer, or 5 years after the last interaction of any kind with a potential customer. This duration is justified by different purchasing behaviors in the luxury sector.
· Data provided for marketing activities, market research and satisfaction surveys: until the user requests to stop the activity or two years after the last interaction between the user and MEAUVIN.
· Data from cookies used to personalize the website and offers personalized sales offers: until the user requests to stop the activity or 13 months after the last interaction between the user and MEAUVIN.
In all cases, for technical reasons, the suspension of the processing and the subsequent irreversible deletion or anonymization of the personal data will take place within thirty days of the periods indicated above.
YOUR RIGHTS You can exercise your rights regarding the specific processing of your personal data by MEAUVIN at any time. Below is a general description of these rights and how to exercise them.
Access and modification of your data: you can access your personal data and request its correction, modification or addition of other information. If you wish, we will provide you with a copy of the data we hold.
Withdrawal of your consent: you can withdraw at any time the consent you have given us for the processing of your personal data for marketing activities. In this regard, please note that marketing activities include sending promotional and commercial communications and conducting market research and satisfaction surveys with the aim of improving our services. Once we have received your request, we will promptly stop processing your personal data covered by this consent, while continuing to process those that are not covered by this consent or whose legal basis allows us to process them in accordance with the provisions in force.
Objection to the processing of your data: You can object at any time to the processing of your personal data based on our legitimate interest, explaining the reasons for your objection; MEAUVIN will examine these reasons before accepting your request.
Erasure of your data: In the cases provided for by current legislation, you can request the erasure of your personal data. After receiving and examining your request, if legitimate, we will promptly stop processing your personal data and erase it.
Restriction of the processing of your personal data: In this case, MEAUVIN will continue to store your personal data without processing it, unless there is another request or an exception provided for by law. Restriction of processing can be obtained when you contest the accuracy of your personal data, when such processing is unlawful but you oppose the erasure of your data, when the processing of your data is no longer necessary but you need it to establish, establish or defend legal claims and when you object to the processing, pending verification of the reasons for your request.
Receiving your data and transferring it to a party other than MEAUVIN (right to data portability): You can ask to receive your data that we process on the basis of your agreement or on the basis of a standard contract concluded with us. If you wish and if technically possible, we can transfer your data directly to a third party that you indicate to us.
Decision regarding the use of your personal data after your death.
You can exercise the rights described above by accessing your customer account, writing to our Customer Service or writing to the address of the Data Controller.
To ensure that our users' data is not subject to infringement or unlawful use by third parties, before accepting your request to exercise one of the rights mentioned above, we ask you for information to verify your identity.
SECURITY MEASURES We protect your personal data using specific technical and organizational security measures, aimed at preventing the illegal or fraudulent use of your personal data. In particular, we use security measures that guarantee: the pseudonymization or encryption of your data; the confidentiality, integrity and availability of your data as well as the resilience of processing systems and services; the ability to recover your data in the event of a breach. MEAUVIN also undertakes to regularly test, verify and evaluate the effectiveness of technical and organizational measures to ensure continuous improvement of the security of processing.
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Cookie Policy Data Controller The use of cookies by "MEAUVIN" or "the Administrator" complies with the provisions of current legislation. MEAUVIN, as Data Controller, undertakes to ensure compliance with the law on data protection.
Acceptance as indicated in the brief information on the banner, you can give your consent to the use of cookies in a simplified form in the cookie banner. You can: click on the "Accept all" button; or choose which cookies to keep and save your preferences by clicking on "Save".
What is a cookie and what is it for?
A cookie is a small file that is sent to the browser and stored on your device when you visit a website such as us.meauvin.com ("the site").
Cookies allow the site to function efficiently and improve its performance. Furthermore, they provide information to the site owner for statistical or advertising purposes, mainly to personalize your browsing experience by remembering your preferences (for example, the language and currency you have configured or recognizing you on your next visit).
Which cookies do we use and for what purpose?
Our site uses different types of cookies: proprietary cookies (registered and managed by MEAUVIN), third-party cookies (inserted and managed by third-party companies based on their privacy policies and not controlled by MEAUVIN) and similar technologies, each with a specific function. Below is an explanatory table.
Type of cookies Navigation cookies, so-called essential From the first visit, these cookies allow the site to function correctly and help you view the contents on your device, recognizing your language and the market of the country from which you have chosen to connect. If you are a registered user, they will allow you to be recognized and to access the services offered in the dedicated spaces. Navigation cookies are technical cookies, necessary for the operation of the site. The insertion or reading of these cookies is based on the legitimate interest of MEAUVIN to ensure the correct functioning of the site. Your prior consent is not required.
Functional cookies, so-called essential These cookies, based on your express request, are used to recognize you on your subsequent visits so that you do not have to enter your identifiers at each visit. If you have added items to your cart and ended the session without completing the purchase and without removing them, these cookies allow you to resume shopping on your next visit to the site and retrieve the selected items. Functional cookies improve the quality and browsing experience, but are not essential for the operation of the site.
Analytical cookies These proprietary cookies belong to MEAUVIN and are used to collect data in an anonymous and aggregate form. They are used to perform statistical analyses on the browsing habits of users of our site, and MEAUVIN processes the results of these analyses in an anonymous form for statistical purposes. The insertion or reading of these cookies occurs after obtaining your consent. Refusing the use of these cookies does not affect your browsing experience, but may prevent us from improving the quality of our service.
Marketing and direct targeting cookies and third-party cookies These cookies are intended to create user profiles to send their commercial messages in line with the preferences expressed during the visit or to improve the browsing experience: when you browse our site, these cookies allow us to present you with products that may interest you. Third-party cookies are those sent by trusted third-party companies and allow us to present our commercial offer on other affiliate websites (retargeting advertising). MEAUVIN does not control the information provided by these cookies nor does it have access to such data, which is controlled by third-party companies in accordance with their policies. To manage your consent or refusal of these cookies, we invite you to visit https://youronlinechoices.com.
The insertion or reading of these cookies occurs with prior consent. If you refuse the use of these cookies, you will not be able to benefit from the features described in this paragraph.
Social media cookies These cookies are necessary to allow your social account to interact with our site. For example, you can express your opinion and share it with your friends on social media. Social media cookies are not necessary for navigation. For more information on the policies of use of cookies by social media, you can consult their respective privacy and cookie policies: Facebook: https://www.facebook.com/about/privacy/ Google+: https://google. com/intl/fr/policies/privacy/ Twitter: https://twitter.com/privacy Instagram: https://instagram.com/legal/cookies/ YouTube: https://www.youtube.com/static?template =privacy_guidelines How long are cookies stored?
Cookies placed on your device are stored for a maximum period of thirteen (13) months. At the end of the storage period, the personal data collected through cookies will be deleted.
How do I manage the cookies placed on my device?
Browser Here are the steps to follow to manage cookies in the following browsers: Internet Explorer: https://support.microsoft.com/it-IT/windows?ui=fr-FR&rs=fr-FR&ad=FR Safari: https://support.apple.com/kb/PH19255?viewlocale=fr_FR Chrome: https://support.google.com/chrome/answer/95647?hl=FR&hlrm=fr&hlrm=en Firefox: https://support.mozilla.org/ it/kb/activer-desactiver-cookies Third-party companies For more information on cookies and to manage your preferences on third-party cookies, please visit https://www.youronlinechoices.com. Once on the site, by accessing the "My choices" section, you can: View the list of third-party companies, our partners, who install cookies on our site (Company);
Verify the presence or activity of the installed cookie (Status) and selectively manage consent (On/Off).
By opening the dedicated section (Information) for each company, you can access further information on the company and follow the link to the specific information on privacy and cookies.